Workplace Personality Clash Dispute Case Study 

Mediation was arranged and both aired their list of complaints to the other and to the mediator, making references to other members of staff who felt exactly the same about the other as they did.

The mediator focussed them both on what the core issues were and what they wanted to and needed to achieve. Simon felt that there was no point in training Nadia up on certain aspects of their roles as by the time he explained certain procedures to her, he could have done it himself, the mediator highlighted to Simon although this may be the case, had he put himself in Nadia’s shoes? She was very frustrated and wanted to share in his knowledge and make his life easier by not having to ask him all the time about certain issues.

Training was highlighted as a way forward, some of which could be done by Simon and internal and external sources, it was agreed that certain procedures Nadia really did not really to know and she admitted at times due to her ambition she had been over zealous.

Simon told Nadia about his divorce to which she was very sympathetic and told him she never realised both parties apologised to the other and made a list of issues which they collectively needed to work on and a list of issues which were simply the responsibility of the other. The mediator suggested a review of the situation three months after the mediation, on follow up their supervisor advised the mediator that the mediation really assisted both Simon and Nadia and no further issues had come to light.